Privacy Policy

www.lifemedicalcentre.com is committed to protecting customer privacy and ensuring the security of personal information.

By accessing the Website/App and submitting information, you agree to be bound by this Privacy Policy.

We may send routine communications — including order emails and administrative messages — via email, notifications, text, or phone calls related to your orders and requests.

Customers who sign up for e-newsletters may receive periodic emails about new services, special offers, or other information. Opt-out options are available through the unsubscribe directions in every newsletter.

Customers must provide correct, up-to-date personal information. We are not responsible for inaccurate information provided. You may access, update, modify, or remove account information through the “Your Account” section, and we may request optional information to customise services and deliver personalised care.

Personal and demographic information we collect includes your name, gender, age, address, phone number, email address, and medical prescriptions. This is gathered during registration, account creation, order placement, profile updates, newsletter sign-ups, and when using services such as “Ask Our Pharmacist” or “Contact Us.”

We automatically receive technical information about your computer/device, including IP address, operating system, time-zone, browser type, and plug-in details.

We collect browsing information including pages viewed, referral web addresses, time spent on pages, download errors, and response times, in order to analyse trends and improve our services.

Personal information is retained only as long as necessary to fulfil our services, and is used to: carry out our obligations arising from your requests for products and services; improve website functionality and customise your experience; present website content effectively for individual users; communicate about service changes; and verify identity and prevent fraud.

We do not sell, rent, or exchange personally identifiable information with third parties for commercial reasons. Trusted payment service partners are engaged for payment processing and authorisation (net banking or credit/debit card validation). By using our services you consent to the collection and transfer of information to those payment partners.

In a business acquisition or sale of assets, customer information is typically transferred. The acquiring party would be required, where possible, to follow the practices described in this Privacy Policy.

Personally identifiable information is accessible on a need-to-know basis only to designated employees carrying out your requested activities. All employees are bound by strict confidentiality obligations.

“Cookies” are small pieces of information placed on your device that do not collect sensitive personal information. They are used to analyse web traffic and save preferences for future visits, allowing us to tailor the site to your interests. You may accept or decline cookies, though declining may limit website functionality.

All personal information is protected using industry-standard security technology and procedures to prevent unauthorised access, use, disclosure, or modification. Information is encrypted with Secure Sockets Layer (SSL) software and stored on secure servers. Despite significant precautions, no organisation can fully eliminate the security risks associated with personal information.

We understand the confidential nature of prescriptions provided for medication orders and treat them as protected information.

This Privacy Policy may be revised periodically through updates to this page. We will make our best efforts to inform you of important amendments via email, website messages, or account notifications. You are responsible for reviewing the policy regularly, and continued use of the website constitutes acceptance of any changes made.